Terms & Conditions
Terms of sale
When ordering from our site, you agree to these terms of sale regarding our products.
Orders, cancellations, refunds & quality control
Our Product offerings are described on our website as applicable, at the time of purchase, and are subject to change at any time prior to purchase.
Orders are only processed in the week prior to delivery by a licensed and accredited butcher, as this guarantees fresh produce direct to you. Customers who opted to pay via EFT will need to have their orders paid for in full prior to the processing day. Cash On Delivery customers (COD) are asked to please ensure that they have the correct total ready to hand over upon delivery, as we will not be providing change and will be unable to deliver your order if you are not paid in full. In your order confirmation, you will receive the processing date. Orders can be canceled and refunded prior to this date. Orders will not be refunded or canceled on the day of, or after, the processing date.
Your meat will be temperature controlled and monitored throughout its time with us, from collection at the butcher, to being placed in your hands upon delivery. All orders will be checked for soundness and hygiene. Due to these quality control measures, traceability and being perishable products- there will be no refunds on meat products unless there is a serious concern with the product. Gumview Grazing will happily investigate your concerns, but reserves the right to accept or refuse a refund based on the evidence provided. We will not refund customers based on customer preference of flavour, colour, etc.
Order payment and billing information
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third party payment provider) to charge your payment method for all charges you incur for the purchase of Products (each such purchase, an “Order”). You are responsible for, and agree to pay, all such charges. If we or our third party payment processor cannot obtain authorisation for charges to your payment method or if any amounts you authorise us to charge to your payment method are reversed or charged back for any reason, we may, at our option, in addition to any other remedies: cancel or suspend any undelivered portion of your Orders, make second and/or subsequent attempts to charge your payment method, and/or use any other lawful means to collect payment on any outstanding amounts due to us. You will remain responsible to pay all applicable charges for all Orders.
Processing fees
Processing fees will be applied to all credit card transactions at the checkout.
By proceeding with a purchase, you agree to the inclusion of this service fee in your total payment. The fee will be clearly indicated at the checkout before finalizing your transaction.
We reserve the right to adjust the service fee percentage at our discretion.
Pricing, availability & weight
We reserve the right to change any Products that we might offer, and to adjust prices as we may determine at our absolute discretion, at any time and without specific notice to you. For all of our packs, cuts may vary and weights are approximate depending upon the animal variations. Cuts may appear different than in the product photograph, please note that “Cuts may vary” has been attached to each photograph to remind customers that there may be variations, again this is dependent upon the variations between animals.
Deliveries
Our Products are stored and transported in a refrigerated mobile trailer. Once that product is delivered, it is at your risk. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. Also, you are solely responsible for determining the freshness of the Products you receive. You should always inspect your delivery to confirm that the ingredients arrive in a cool, refrigerated condition. To maintain the quality and integrity of the Products, we recommend that you immediately refrigerate/freeze all perishable Products upon delivery.
Once you have signed your delivery docket, we are no longer responsible for the quality control of the meat, the condition and consumption of the Products are totally at your risk and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the Products following delivery. If you are unsure as to how to store/prepare/handle your meat, we recommend SA Health’s “Keeping Your Food Safe” page for helpful resources and advice.
Returns and refunds
Standard Return/Refund Policy
We are shipping perishable Products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
If you are not completely satisfied with your Gumview Grazing product, for good reason, please contact farm@gumviewgrazing.com.au within 24 hours of receiving your order. Gumview Grazing reserves the right to make the final decision on issuing of replacement product, credit or refund, at our sole discretion, based on the information and evidence provided by the customer and within the appropriate deadline. Decisions made by Gumview Grazing are final and at the sole discretion of the partnership, as per the relevant Australian consumer law for standard returns/refund policy as stated by ACCC.
We guarantee delivery to the place and time slot allocated on your order form. Should an event such as accident or illness prevent this delivery, we will be in touch with customers as soon as possible prior to the allocated time slot to reschedule delivery asap. Your meat is frozen, and therefore short delays in delivery will be of no impact to the quality of the meat.
On the day of delivery, orders that have not been collected within the allocated time slots will be held, and customers will be required to organise collection from us in Padthaway, by appointment. We will not be able to wait for you if you are running late as we have a delivery schedule to honour.
When placing your order, please select your allocated place and time slot for delivery carefully, to ensure accuracy and review your receipt/account for any errors. If you make an incorrect selection when the order is placed, please email farm@gumviewgrazing.com.au immediately for correction.
Our liability
Our liability is limited only to that arising from the refrigeration and delivery of the product in accordance with the above terms. Any loss, damage or injury that occurs because of events beyond our competent preparation, refrigeration and delivery of the product is solely at your risk and we take no responsibility and deny any liability arising out of such event.
You must not purchase any products from us for the purposes of resale to any third party. If we have a concern with the quantity of products you have ordered from us or that you may be otherwise purchasing products for resale, we may contact you when you place the order or within a reasonable time after you submit your order to obtain further information. We also reserve the right to cancel your order if we believe in our reasonable opinion that you have purchased products for resale purposes.
Terms of use
This is our website, www.gumviewgrazing.com.au, and we are Gumview Grazing ABN 86 263 221 375. You might also find us through social media channels.
By accessing our site or visiting our social media accounts you agree to these terms of use. Please read these terms carefully and if you don’t agree with these terms, cease use of our site immediately.
These terms can be varied at our total discretion at any point in time, by publishing a new set of terms on this website. You should check our site regularly to ensure you’re up to speed on our current terms.
The content on this site will also be changed at any time without notice. Whilst we will do our best, we do not guarantee that our site will be kept up-to-date and deny all liability in relation to any inaccuracies as to the content on this site.
By visiting our site you are being granted a license to access this site only in accordance with these terms. This license is non-exclusive, royalty free, revocable at any time, worldwide, non-transferable and non-assignable. Any use of the content outside of this license is totally prohibited unless you have our consent in writing, addressed to you personally.
Forbidden acts
Whilst using our website or the information received from it, you must not in any way shape or form do anything that is unlawful, illegal, or otherwise prohibited by law, or anything which we consider improper, or that might bring us into disrepute, including but not limited to;
- tampering with or modifying our site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our site, including using trojan, worms, other viruses or piracy or programming routines that may damage or interfere with our site;
- interfering with any user on our site;
- any attempt to directly access the server for our site;
- assisting any third party to do any element of the above.
You are also forbidden from using our site, particularly the content thereof, in any way that competes with our business including the use of our content for price matching or comparison websites, whether by manual means or digitally assisted, including the use of web scraping or web crawling software.
Similarly, the Content of this site is protected as our Intellectual Property. Any content herein is owned by us and your use of the content does not grant you any rights or interest in same. You must not;
- copy or use, in whole or in part, any Content;
- reproduce, retransmit, distribute, disseminate, sell, publish,
- broadcast or circulate any Content to any third party; or
- breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.
Other terms
Our site may contain links to external websites. We do not endorse, approve or control these external sites and are not responsible for the content on those sites.
We may without notice and at any point in time, cease operating this website partially or completely. We may also block, ban or exclude any user from our site in our absolute discretion. We are not responsible for any liability you may allege arising from or in connection with any such cessation of this site.
We make no representations or warranties about our site or the content of same, including as to the completeness, accuracy, or suitability of content. We do not warrant that access to our site will be uninterrupted, error-free or free from viruses; or the security of our site.
You access, read, use and act on our site and its content at your own risk.
Without purporting to act outside of any relevant law we are not responsible for any liability, loss, expense or damage, arising in any manner at any time, suffered by you, a related entity or agent, or a third party, from the use of our site or the content within it. This exclusion of liability covers all issues arising out of the site or its content including but not limited to;
- interruption or outage on the site;
- any loss or corruption of site data;
- or that the information and content of the site is incorrect or inaccurate.
By accessing the site you agree to indemnify and hold us harmless against any liability at all, which could be argued to arise from the use of our site. This obligations of this indemnity are continuing and are independent of any other obligation in these Terms of use. A right under this indemnity may be enforced without us suffering any loss or harm.
These terms of use remain in effect until terminated by us. We may terminate at any time and without notice to you. Where termination occurs, the restrictions, limitations to liability and indemnities shall survive.
Should a part of these terms be found to be void, invalid, illegal or otherwise of null-effect, that provision may be read down in order to allow a meaning to be derived and the part enforced. If reading down a provision is not possible, that part can be struck-though and removed from these terms.
In the unlikely event of a dispute arising from the use of this site or these Terms, you should write to us, giving us the details of the dispute and proposing a resolution. If we are seeking to raise a dispute, we will do the same to you. Within 14 days of this notice of a dispute, both parties should meet (whether by phone, video conference or in person) to make a genuine attempt to resolve the dispute or agree on a path to resolving the dispute. If the dispute is not resolved within 28 days of the notice of dispute, either party may refer the dispute for litigation.
Your use of our site, the content and these terms is governed by the law of South Australia and without reservation submit to the exclusive jurisdiction of the courts of that state, waiving the right to object to proceedings being brought in these courts.
Although our site may be accessed from anywhere in the world, we make no representations that our site complies with the laws of anywhere outside of Australia. Where you access our site from outside Australia, you do so at your own risk and are entirely responsible for ensuring your compliance with the laws of your local jurisdiction.